Returns & Refunds Policy


In order to be eligible for a refund, you have to return the product within 30 days of your purchase. All plaster products must be returned within 7 days of purchase. The product must be in the same condition that you received it in, in its original packaging (if packaged) and undamaged in any way.

All products returned will be inspected and a 20% handling fee will be charged.

UBS account customers will have the refund credited to their 30 day account.
Cash customers requesting a refund will need to supply UBS with an ID Document and Bank Confirmation Letter in order for us to process the refund in to the bank account with in 7 working days.

If the product is damaged in any way, or you have returned after 60 days, you will not be eligible for a refund.

Please feel free to contact our customer support team for any queries in this regard.